Terms of Service

Invoice & Renewal

• Renewal invoices are normally generated 15 days before the service expiration date.
• Generating an invoice does not itself complete a renewal. A new billing period is confirmed only after successful payment.
• If a customer has enabled a supported automatic payment method, an eligible invoice may be charged automatically according to the payment method and Client Area settings.

Order Acceptance & Delivery

Automated services are normally provisioned immediately or within a short period, but no fixed delivery time is guaranteed unless specifically stated on the product page. Dedicated Servers, custom configurations, manually reviewed orders, and special services may require additional provisioning time.

Tarekcloud may refuse, cancel, or delay a new or unfulfilled order for inventory limitations, payment risk, suspected fraud, prior abuse, compliance requirements, or other reasonable operational reasons. If a paid order is rejected before delivery, the applicable payment will be refunded according to the payment method and these Terms.

Tarekcloud may also decline a future renewal at the end of the current paid service period for reasonable operational, risk, compliance, inventory, or abuse-related reasons. This clause does not permit arbitrary termination of an otherwise compliant service during an already-paid period.

Taxes & Government Charges

Unless a product page, checkout page, or invoice expressly states that taxes are included, displayed prices may exclude taxes, VAT, sales tax, duties, regulatory charges, or other amounts that Tarekcloud is legally required to collect. Applicable charges may be added at checkout or on the invoice.

Refund Eligibility

Tarekcloud does not provide voluntary, no-reason, change-of-mind, or trial-period refunds unless a specific refund commitment is expressly stated on the applicable product page or agreed to in writing. This policy applies to new purchases, renewals, upgrades, and add-on services. A customer's decision to stop using a service or submit a cancellation request does not, by itself, establish refund eligibility.

Where Tarekcloud cannot deliver a paid order, the delivered service materially differs from its core purchase description, or a material failure of the contracted service cannot be remedied within a reasonable time, Tarekcloud will review the circumstances and provide an appropriate remedy as required by applicable law and the parties' contractual obligations. Depending on the circumstances, that remedy may include repair, re-provisioning, a substantially equivalent replacement, a price adjustment, or a refund where legally required.

Routine maintenance, brief network fluctuations, third-party platform restrictions, external routing events, upstream network incidents, changes in IP reputation, and other events outside Tarekcloud's reasonable control do not automatically entitle a customer to a refund. This does not exclude any remedy that is required where such events result in a material failure to provide the contracted service.

Nothing in this policy excludes or restricts any consumer or other statutory rights that cannot lawfully be waived.

Product Eligibility

No product category carries a general right to a voluntary refund. In particular, promotional or discounted services, flash-sale products, pre-sale services, customized orders, and Dedicated Servers are non-refundable for change of mind, mistaken purchases, reduced usage, or early cancellation. Standard VPS products are subject to the same no-voluntary-refund policy. These restrictions do not override applicable law or remedies for non-delivery, material non-conformity, or other material contractual breaches.

For pre-sale or manually provisioned services, any stated delivery window and product-specific terms will be taken into account. Where Tarekcloud is unable to fulfil the order, or a legally material delay occurs, the customer retains any remedy required by applicable law.

Refund Method

An approved monetary refund will be processed in accordance with applicable law, the rules of the relevant payment service provider, and the capabilities of the original payment channel. Tarekcloud may require reasonable verification of the payer and transaction before issuing a refund.

• Alipay / WeChat Pay: monetary refunds will normally be returned through the original payment transaction where supported.
• Stripe / Credit Card: monetary refunds will be returned to the original payment method in accordance with the payment processor's rules and technical capabilities.
• Bank Transfer: monetary refunds will ordinarily be returned to the verified original payer through an available and lawful bank-transfer method.
• Account Credit: Tarekcloud may offer account credit or a service extension as a discretionary goodwill remedy. Account credit may replace a monetary refund only where the customer expressly agrees and applicable law and payment-provider rules permit it. A legally required monetary refund will not be unilaterally replaced with account credit.

Where the original payment channel is unavailable, Tarekcloud will coordinate a lawful alternative method with the verified payer. The amount and scope of any mandatory refund will be determined by the applicable legal and contractual requirements.

Cancellation

Customers must ordinarily submit cancellation requests through the Client Area cancellation function. If the function is unavailable due to technical failure or the customer cannot access the account, the customer may request assistance through an official support channel, subject to reasonable identity verification. A cancellation request does not itself create a right to a refund.

• End-of-term cancellation: the service normally remains available until the end of its current paid billing period and is then terminated, unless an earlier termination is separately required by law or agreed in writing. The customer should submit the request before the applicable renewal or automatic payment is processed.
• Immediate cancellation: Tarekcloud may stop the service and release its IP addresses, storage, and other resources promptly after the request is processed. Data may become permanently unavailable. Unused time is not voluntarily refunded; any legally required refund or other remedy remains unaffected.

Customers should back up all important data before requesting immediate cancellation. Cancellation does not waive fees that were validly incurred before the effective cancellation date.

Price Adjustments

Tarekcloud may change pricing for new orders and future renewal periods. A price change will not increase the price of a service period that has already been fully paid.

Currency

The applicable currency is the currency shown on the product page, order, Client Area, or invoice. Tarekcloud may offer products in CNY, USD, or other supported currencies.

Promotional & Special Pricing

Promotional prices, special offers, and individual discounts normally apply only to new orders unless the promotion, product page, or Tarekcloud expressly states that existing services are also eligible. Account-specific promotions are non-transferable unless otherwise stated.

Additional Services

Fees for additional bandwidth, additional IP addresses, storage upgrades, product customizations, and other add-on services are determined by the current product page, Client Area, or support quotation. These prices may change for future purchases.

Standard customer-requested IP replacement is subject to the current replacement fee. If an IP problem is caused by the customer's own abuse, spam, prohibited activity, or other misuse, Tarekcloud may charge an increased replacement or remediation fee or refuse the replacement. If Tarekcloud confirms that an IP had a serious pre-existing issue at initial delivery, Tarekcloud may replace it without charge.

Third-Party Software & Licenses

Third-party software and licenses are subject to the relevant vendor's terms, pricing, availability, and licensing policies. Vendor price changes, licensing changes, or product discontinuation may affect future renewal periods, and Tarekcloud does not guarantee that a third-party product will remain available indefinitely.

Account Rules

Each Tarekcloud account must be used by its registered holder or persons duly authorized by that holder. Registering or maintaining multiple accounts without Tarekcloud's express approval is prohibited.

Customers are responsible for maintaining the security of their login credentials and for activities conducted through their accounts, except to the extent responsibility is otherwise allocated by applicable law.

Verification & Fraud Prevention

Tarekcloud may request reasonable account, payment, or identity verification when necessary for fraud prevention, payment security, abuse investigations, or legal compliance. New-order delivery and high-risk account operations may be delayed or restricted while reasonable verification is pending. If required verification cannot be completed, Tarekcloud may reject or cancel an undelivered order and return the amount that must be refunded under applicable law and these Terms through an appropriate refund method.

Account Credit

Account credit may be used to purchase or renew eligible Tarekcloud services. Promotional and discretionary goodwill credit is normally non-withdrawable and non-transferable, unless Tarekcloud expressly approves otherwise or applicable law requires otherwise. Account credit does not expire.

Amounts paid by customers into an account balance, and amounts arising from refunds required by law, remain subject to any applicable refund, withdrawal, payment-provider, and consumer-protection requirements. Tarekcloud will not unilaterally convert a legally required monetary refund into non-withdrawable account credit.

Account & Service Transfers

Selling, reselling, or transferring ownership of a Tarekcloud account is prohibited. Eligible individual services may be transferred to another Tarekcloud account through the Client Area self-service PUSH system. Services with overdue balances, abuse cases, risk restrictions, or other abnormal status may be ineligible for PUSH transfer.

Affiliate Program

Participation in the Tarekcloud Affiliate Program is governed by separate Affiliate Program terms and rules. Those rules may include requirements relating to commissions, reversals, self-referrals, payout eligibility, and prohibited promotional activity.

Unmanaged Services

Unless a product page expressly identifies a service as Managed, VPS and Dedicated Server products are provided as Unmanaged Services. Tarekcloud is responsible for the underlying infrastructure, network, applicable physical hardware, and service control platform within the scope of the purchased product.

Tarekcloud is not responsible for installing, configuring, debugging, securing, maintaining, or troubleshooting customer applications, websites, databases, control panels, scripts, or other software inside the customer's operating system.

Operating Systems

Common Linux distributions and selected ISO images may be provided. A product expressly marked as not supporting Windows must not be privately converted to or installed with Windows. For products that do not prohibit Windows, customers may install Windows using their own legally licensed media and license, but Tarekcloud does not provide Windows licensing or operating-system-level support unless expressly stated.

Communication Standards

Abusive, insulting, harassing, obscene, or threatening behavior toward Tarekcloud staff is prohibited. Tarekcloud may suspend account access or support access for such conduct. Serious misconduct, threats, repeated harassment, or repeated violations after warning may result in permanent account and service termination without refund.

Customers are solely responsible for maintaining current offline or off-site backups of important data. Tarekcloud does not guarantee the safety, integrity, or recoverability of customer data stored on VPS, VDS, Dedicated Servers, or related storage systems.

Data Loss

To the extent permitted by applicable law, Tarekcloud is not responsible for data loss caused by hardware failure, RAID failure, operating-system failure, customer error, software error, corruption, compromise, or other ordinary service risks. Nothing in these Terms excludes responsibility for intentional misconduct, gross negligence, or liability that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Tarekcloud's aggregate liability arising from a particular affected service will not exceed the amount actually paid by the customer for that affected service during the then-current paid service period. Tarekcloud is not liable for indirect, incidental, consequential, special, or punitive damages, lost profits, lost business, or loss of data, except where such limitations are prohibited by applicable law.

Prohibited Uses

• Cryptocurrency mining
• TOR nodes of any type
• Child Sexual Abuse Material (CSAM)
• Copyright infringement
• Spam or unsolicited bulk messaging
• Phishing or credential theft
• Brute-force attacks
• Any port scanning
• Unauthorized access, hacking, or exploitation
• DDoS / DoS attacks
• Viruses, malware, C2, payload distribution, or malicious-code hosting
• Terrorist activity or support
• Any unlawful activity

VPN / Proxy Use

Personal-use VPN services are permitted. Public proxies, commercial proxy services, open relays, or proxy/tunnel services offered to third parties are prohibited unless Tarekcloud expressly approves otherwise.

Copyright Complaints

Upon receipt of a copyright infringement complaint, Tarekcloud may immediately suspend the affected service while the complaint is reviewed or resolved. Service restoration is subject to Tarekcloud determining that the issue has been adequately addressed and that continued operation does not create unacceptable legal, abuse, or upstream-provider risk.

High-Risk Abuse

Spam, phishing, brute-force activity, DDoS/DoS attacks, malware, port scanning, hacking, and similar high-risk abuse may result in immediate suspension without prior notice. Severe or repeated abuse may result in permanent termination without refund.

Abuse Handling Fee

Where an abuse complaint is verified and requires manual investigation, network intervention, IP remediation, unblocking, or service restoration, Tarekcloud may charge an administrative or abuse-handling fee of up to 150 CNY before restoring service.

Traffic Accounting

Unless a product page states otherwise, traffic is counted bidirectionally, including both inbound and outbound traffic.

For standard VPS products, traffic resets at 00:00 on the 1st day of each month, regardless of the original purchase date. Unused traffic does not roll over.

When the included traffic quota is exhausted, the network is normally suspended until the next reset. VDS, Dedicated Servers, and special products may instead use throttling, continued service, additional traffic packages, or another policy stated on the relevant product page.

SMTP / Email Ports

TCP port 25 is blocked by default. Standard authenticated mail submission ports such as 465 and 587 may be used for legitimate email activity. Requests involving port 25 may be subject to separate review, and Tarekcloud may deny access based on abuse risk, network policy, or upstream restrictions.

IP Address Changes

Tarekcloud will make reasonable efforts to preserve an assigned IP address, but IP addresses are not guaranteed to remain unchanged forever. Migration, upstream network changes, address-space withdrawal, provider changes, routing policy, RIR/RPKI requirements, or other external factors may require an IP replacement.

Where an IP must be replaced for such reasons, Tarekcloud may provide a reasonably equivalent replacement IP. The change itself does not create a refund right unless it materially changes a core characteristic of the purchased service.

Extra IP Addresses

Additional IP addresses are provided only on the basis that they are assignable and routable within the relevant Tarekcloud network. Tarekcloud does not guarantee IP reputation, geolocation database results, streaming access, mail deliverability, search-engine access, social-platform access, or acceptance by any third-party service.

BYOIP / BGP Announcements

Eligible customers may request BYOIP or BGP announcement services. Customers must provide a valid Letter of Authorization (LOA), correct RPKI/ROA information where applicable, and any additional information required by Tarekcloud or its upstream providers.

Tarekcloud may refuse to announce high-risk prefixes, prefixes with significant abuse history, invalid or conflicting authorization, incorrect routing authorization, or prefixes that do not meet upstream or compliance requirements.

Network Quality

Non-China-optimized products do not guarantee network quality, latency, routing path, or accessibility to Mainland China. Routing and performance may change due to upstream carrier conditions, congestion, maintenance, routing policy, DDoS mitigation, or other external events.

No Fixed SLA Unless Stated

Unless a product page expressly includes a separate SLA, Tarekcloud does not provide a fixed uptime guarantee or automatic compensation schedule.

If a serious service interruption is directly caused by Tarekcloud, Tarekcloud may, at its discretion and depending on the circumstances, provide compensation in the form of additional service time, account credit, or another reasonable remedy. Such compensation is not automatic unless a separate SLA expressly provides otherwise.

Scheduled & Emergency Maintenance

Tarekcloud will make reasonable efforts to provide advance notice of planned maintenance through the website, Client Area, or registered email. Emergency maintenance, urgent security work, network incidents, or hardware failures may be handled without advance notice where necessary.

Maintenance does not automatically create a refund or compensation right unless the resulting interruption independently meets the material-failure standard described in these Terms.

DDoS Protection

Where a product page states that DDoS protection is included, this means that Tarekcloud or its upstream provider offers the described mitigation capability. It does not guarantee that every attack can be absorbed or filtered.

Attacks exceeding the available mitigation capacity, unsupported attack types, upstream blackholing/null-routing, carrier actions, or emergency network protection measures may cause temporary unavailability.

RAID & Storage Architecture

RAID level, storage architecture, local redundancy, and disk configuration vary by product and are governed by the applicable product description. Tarekcloud does not represent that every product uses RAID.

Where RAID or another redundancy technology is used, it provides only a degree of hardware redundancy and does not constitute a backup or data-recovery guarantee.

Product Page Priority

For product-specific technical specifications and special service rules—including CPU allocation, bandwidth, traffic allowance, port speed, storage, nested virtualization, and special network behavior—the applicable product page or order description takes priority over a conflicting general technical statement in these Terms.

General account, abuse, security, payment, legal, and compliance obligations remain governed by these Terms unless a separate written agreement expressly states otherwise.

Ordinary Violations

For ordinary or non-urgent violations, Tarekcloud may issue a warning, request corrective action, apply a technical restriction, or temporarily suspend the affected service depending on severity and operational impact.

Resource Abuse

Resource-related violations may be handled through automated or manual throttling, I/O limits, bandwidth limits, restart, shutdown, or temporary suspension before permanent termination is considered.

Serious Abuse & Illegal Activity

Serious abuse, credible security threats, DDoS, spam, phishing, malware, brute-force activity, port scanning, hacking, CSAM, terrorist activity, repeated copyright infringement, or other serious or clearly unlawful activity may result in immediate suspension or termination without prior notice.

Where a service is terminated for serious abuse or another major violation, the unused service period is non-refundable.

Tarekcloud may immediately release resources associated with a service terminated for serious abuse, and no retention or recovery of customer data is guaranteed.

Customer Contact Information

Customers are responsible for keeping their registered email address and account information current. Notices sent to the registered email address, posted in the Client Area, or published on the official Tarekcloud website may be used as valid service notices.

Dispute Resolution

Customers should first attempt to resolve billing, technical, service, or policy disputes through the Tarekcloud Support Ticket system. The parties should make reasonable efforts to resolve disputes in good faith before pursuing other available remedies. These Terms remain subject to applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by applicable law.

Entire Agreement

These Terms, together with the applicable product page, order description, Client Area rules, and any separate written terms expressly incorporated into the service, form the applicable agreement governing use of the service.